67ace Privacy Policy

1 Introduction and Overview

67ace is a trusted online gaming and betting platform operating for players in Bangladesh. The privacy and data protection of users on our website https://67ace.cam is our highest priority. This privacy policy ("Policy") describes what types of personal information we collect, why we collect it, how we use it, and what steps we take to protect your information.

This policy applies to all digital services of 67ace — including the website, mobile version, live chat, email communications, and all other digital channels. Our services are for those aged 21 and above only.

2 What Information We Collect

When registering on the 67ace platform and using our services, we may collect the following types of personal information:

2.1 Information Provided Directly

• Full name, date of birth, and gender identity
• Email address and contact information
• National ID card or passport number (for identity verification)
• Address and residential information
• Payment method details (bKash, Nagad, Rocket, Upay numbers)
• Account username and password (stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, language, and version
• Operating system and device type
• Site usage time, session length, and pages visited
• Data collected through cookies and similar tracking technologies
• Gaming history, bet amounts, and transaction records

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may collect information from trusted verification agencies. Transaction confirmation information is also received from payment processors.

3 Purpose of Using Information

67ace uses your personal information for the following lawful purposes:

• Account Management: To complete registration, login, and account verification processes.
• Payment Processing: To securely complete deposit and withdrawal transactions.
• Identity Verification and Age Confirmation: To meet legal obligations and protect minors.
• Customer Service: To provide support through live chat and email.
• Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To monitor risky behavior and provide support when needed.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To improve service quality and enhance the user experience.

4 Cookie Policy

67ace uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that improve the functionality of our site.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining login sessions, storing security tokens, and remembering the user's language preference.

4.2 Performance Cookies

These cookies help monitor site traffic and improve service quality. They cannot be used to identify individuals.

4.3 Cookie Control

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may cause some site features to stop working.

5 Information Sharing and Disclosure

67ace shares your personal information with third parties only in limited and controlled circumstances. Information may be disclosed in the following cases:

5.1 Service Providers

Payment gateways (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology partners. All these parties operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed to comply with a valid order from a competent court or regulatory authority, or where required to meet legal obligations.

5.3 Fraud and Crime Prevention

Information may be shared with relevant authorities to prevent financial fraud, money laundering, or other illegal activities.

6 Data Security Measures

67ace takes the most advanced technical and organisational measures to ensure the security of your information:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, making them unreadable to outside parties.
• Password Hashing: Your password is never stored in plain text — it is protected using strong hashing algorithms.
• Firewall and Access Control: Our servers are protected by high-grade firewalls and only authorised staff can access data.
• Two-Factor Authentication: A two-step verification system to increase account security.
• Regular Security Audits: Regular audits are conducted to identify vulnerabilities in our systems.
• Minimum Access Policy: Staff can only view information necessary for their work.

However, no information on the internet can be made 100% secure. We strive to ensure the highest level of security, but complete invulnerability cannot be guaranteed.

7 Data Retention Period

67ace does not retain your personal information beyond the period required. The following policy is followed:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, certain information is retained for a defined period to meet legal and regulatory obligations.
• Financial transaction records are retained for a set period for fraud investigation and legal purposes.
• Security logs are kept for a defined period for short-term threat analysis.
• Once the defined period has passed, information is securely deleted or anonymised.

8 Your Rights

Under the 67ace privacy policy, you have the following rights:

8.1 Right to Access

You have the right to know what type of information we hold about you.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted, though this may not be possible in all cases due to legal obligations.

8.4 Right to Restrict Processing

For specific reasons, you may request that the processing of your information be restricted.

8.5 Right to Data Portability

You may request a copy of your personal information.

8.6 Right to Lodge a Complaint

If you have any concerns about our data processing, you may contact our customer service team directly. To exercise these rights, email [email protected] or contact us via the site's live chat.

9 Responsible Gaming and Data Protection

Our privacy policy is closely linked to our responsible gaming programme. 67ace monitors user gaming behaviour to identify risky behaviour and provide appropriate support.

Information collected for this purpose is never used for commercial promotion and is maintained with complete confidentiality. To learn more about responsible gaming, visit our Responsible Gaming page.

10 Protection of Children and Minors

67ace's services are for those aged 21 and above only. We do not intentionally collect any personal information from minors. Age is verified at registration, and if anyone has opened an account by providing a false age, the account is immediately closed and the associated information is deleted.

If you suspect that a minor's information has been submitted to us, please contact us.

11 International Data Transfers

67ace primarily serves users in Bangladesh. Some technical services may be hosted on servers operating in other regions. In such cases:

• All data transfers are completed through encrypted connections.
• All service providers located abroad are contractually bound to ensure the same standard of privacy protection.
• Appropriate data protection agreements are in place before any information is shared with third parties.

12 Policy Changes and Updates

67ace reserves the right to update this privacy policy as needed. If any significant changes are made, we will:

• Post a clear notice on the website.
• Update the "Last Updated" date at the top of the policy.
• Notify registered users by email where applicable.

Continued use of the site after changes will be considered acceptance of the new policy. You are advised to visit this page regularly to stay informed about the latest policy.